1. Data controller
MELO HOSTEL SAS, Tax ID (NIT) 901807610, RNT 202865
Address: Carrera 1 #1-1, sector media playa, La Barra, La Barra, Buenaventura, Valle del Cauca, Colombia
Email: reservas@melohostel.com · WhatsApp: +57 310 7776448
2. Data we collect
When you book or contact us we may collect:
- Identification: first and last name, ID document, nationality
- Contact: email, phone
- Booking data: dates, room, guests, booked tours
- Browsing data: cookies, analytics data and, if you arrive from an ad, that ad's identifier (see the Cookie Policy)
We do not collect or store credit card details. Payments are processed by Wompi, an authorized entity, in its own secure environment.
Sensitive data: we do not request or process sensitive data (ethnic origin, political opinions, religious beliefs, sexual orientation, health, biometric data). If you voluntarily share any (for example, a dietary or health restriction), we will process it only to provide the service, and you have the right not to answer.
3. How we use your data
- To manage and confirm your booking
- To communicate with you before, during and after your stay
- To comply with legal obligations (guest registration, reports to immigration authorities for foreign guests, tax obligations)
- To send you Melo marketing information, only if you authorize it
- To improve our services and the website
- To measure how well our ads work: we tell Meta (Facebook, Instagram) and Google that an enquiry or booking came from one of their ads, sending your contact details (such as email and phone) in encrypted form so they can recognise the match. We never send them payment data. Meta and Google use that information under their own privacy policies. On the site, the Meta pixel is always on (see the Cookie Policy).
4. Who we share your data with
We share only what is necessary with:
- Cloudbeds (property management system) — processes your booking
- Wompi (payment gateway) — processes your payment
- Partner tour and boat operators — only if you book those services
- WeSpeak (chat platform) — manages our conversations over WhatsApp, Instagram and Facebook
- Meta Platforms (WhatsApp, Facebook, Instagram) — messaging channel and ad measurement
- Google (Google Analytics, Google Ads) — site statistics and ad measurement
- Authorities — when required by law (Migración Colombia, DIAN, etc.)
Some providers are located outside Colombia (for example, Meta and Google, in the United States). By accepting this policy you authorize the international transfer of your data to those providers, which maintain adequate protection standards.
5. Your rights (Habeas Data)
As the data subject you have the right to:
- Know, update and correct your data
- Request proof of the authorization you granted
- Be informed about the use made of your data
- File complaints with the SIC (Colombia's data protection authority) for violations
- Revoke your authorization and/or request the deletion of your data, when no legal or contractual duty prevents it
- Access your data free of charge
How to exercise them: write to reservas@melohostel.com with your name, ID and specific request. We will respond within the legal terms (inquiries: 10 business days; claims: 15 business days).
6. Retention
We keep your data while the commercial relationship exists and, afterwards, for the periods required by law (tax, tourism and immigration).
7. Security
We apply reasonable technical and organizational measures to protect your data. The site uses SSL encryption. No system is infallible; if an incident affecting your data occurs, we will inform you and notify the authority as required by law.
8. Minors
Melo is for adults 18+ only and we do not knowingly collect data from minors.
9. Changes
We may update this policy. The current version will always be published here.
